Welcome to Alberta Blue Cross Careers

Medical Underwriter – Medical Underwriting

Medical underwriting is the practice of assessing an individual’s medical information to determine their suitability for an insurance application. This position is appropriate for individuals with practical medical knowledge or experience in healthcare and are looking to apply their skills to a career in the insurance industry. This role will report directly to the Manager of Medical Underwriting as part of a cohesive team of health insurance risk selectors.

Technical Architect – Information Technology

Alberta Blue Cross® has an exciting opportunity for an experienced Technical Architect to join our innovative and dynamic Information Technology workforce.

The Technical Architect’s role is to strategically architect the roadmap of our current enterprise-level applications and infrastructure and our plans to evolve them. This role will be responsible for defining and maintain standards and best practices and will be a contributor in the evaluation and selection of infrastructure components such as software, hardware, and networking capabilities. 

BA/QA Team Manager – Information Technology

Under direction of the Manager, the Business Analyst/Quality Assurance Team Manager is responsible for leading guiding, coaching, mentoring and managing a team of business analysts and quality assurance testers in the delivery and support of high-quality business systems solutions. This position serves as a liaison between the business areas and Information Technology.

Case Management Coordinator (CMC) – Life & Disability Services

Working under the direction and supervision of the Team Manager, Life & Disability Services, the Case Management Coordinator (CMC) is responsible for providing administrative and clerical support to the management team and all Case Managers in accordance with the required standards, policies, and procedures of the department.

Customer Services Work from Home Representative

As the Customer Service Representative, you will be working from home in a call centre environment. You will be responding to inquires from both our  members pertaining to their individual or group benefit plans.

Class start date will be October 17, 2022.  You must be able to work assigned shift between 9:30 am to 6:00 pm Monday to Friday. Paid training will be facilitated virtually from 9:30 am to 6:00 pm Monday to Friday.

Director – General Accounting

The Director of General Accounting will be a dynamic leader that thrives in a fast paced and agile environment. The Director of General Accounting oversees a team that delivers the organization’s general accounting and financial reporting, ensuring accurate and reliable financial information is available for the organization. The Director of General Accounting’s customer centric and team-oriented approach will position Accounting and Finance as business partners supporting operations. Collaboration, with the ability to communicate at all levels of the organization, is paramount. They should have comprehensive knowledge of International Financial Reporting Standards (IFRS) and a solid financial controls background to complement their strong leadership, financial process, and organizational skills developed over a minimum of 10 years experience post-designation, including previous management experience. The future of Finance requires that the Director of General Accounting have a high level of understanding and comfort with transformation of processes and technology. The successful candidate will have a CPA designation

System Analyst (Microsoft ASP.net) – Information Technology

With over 300 employees in our IT department, individuals contribute to the maintenance, enhancement, and new development of applications that serve both our internal and external customers.  Alberta Blue Cross has an immediate opportunity for a systems analyst that specializes in Microsoft ASP.net. This position will analyze business requirements, perform design, development, support and documentation activities in a Microsoft ASP.net application environment.  Exceptional communication skills and leadership skills are an asset as you work in an environment of collaboration with Business Analysis, Quality Assurance, Infrastructure & Operations, and our Project Management Office.

Team Manager – Information Technology

Do you want to help people achieve maximum health and wellness and live Their Best Life?
Are you a good people leader with a knack for inspiring technical teams?
Are you able to create dynamic team environments that are both productive and positive?
Are you great at being organized and running small to medium sized projects?

We are seeking a Team Manager who is skilled at helping teams balance the everyday demands for prioritization & productivity along with creating an enjoyable and supportive atmosphere.

Pricing Analyst- Analytics, Research & Pricing

Working in a flexible work style arrangement, Reporting to the Director of Analytics, Research & Pricing, the Pricing Analyst will be primarily responsible for supporting the broader CX and Marketing Team in the development and management of Group and Individual Products.  The position is accountable for processing information requests pertaining to financial performance, modelling, compiling statistical information, investigating and solving data integrity issues, preparing reports and analyzing trend information.

Group Service Representative- Calgary

The Client Care Specialist is a critical role in our Group Sales area – ensuring the customer experience is positive and in keeping with the reputation our brand has established and to  provide support for Group Sales Representatives in pursuing new business opportunities while focusing on the service and retention of existing group client business.

Brand Manager - Marketing

 Alberta Blue Cross® has a great opportunity for  an experienced and passionate Brand Manager to join our growing team. The Brand Manager is a new role responsible for developing, executing, and managing our brand strategy.  Reporting to the Director of Marketing, you will work with team members across our organization to drive customer engagement and help build brand equity.

Team Manager - Group Enrolment, Member Self Enrolment

Working in a flexible work style and team environment, the Team Manager is responsible for managing the people and the processes to deliver exceptional service to our customers – both internal and external.  This position oversees enrolments, revisions, issues and exceptions for our group clients.  The Team Manager will also serve as a liaison between the Group Enrolment/Member Self-Enrolment teams and representatives from other areas on various projects and high priority enrolments.

Intermediate Business Analyst – Information Technology

As the successful candidate, you will facilitate business application enhancements and potential new development to enhance your department's capacity to meet customer needs. You will utilize your ability to understand business issues and needs with analytical expertise. 

Computer Operator – Information Technology

Alberta Blue Cross® is seeking an individual to join our Computer Operations team in the role of a Computer Operator / Operations Analyst.  Under the guidance of senior team members and the Team Manager, the successful candidate will join a team responsible for supporting critical IT systems and services including data centre facilities, enterprise printing, batch job scheduling/monitoring, as well as data backup services. This team is responsible for the 24x7 delivery of highly effective processes related to providing monitoring, management, automation, quality controls, reporting, and issue resolutions for critical enterprise systems. The team has an on-call rotation as well as a requirement for rotational daytime, evening, and weekend shifts. 

Our ideal candidate is self-reliant, has great attention to detail, strong communication skills, and a proven capability to resolve complex issues as well as a passion for and interest in ongoing learning and development. A familiarity and comfort working night shifts is highly beneficial.  This position reports to the Team Manager of Computer Operations in the IT Infrastructure and Operations department.

Senior Technical Analyst – Desktop Computing Management – Infrastructure and Operations (I&O)

The I&O Desktop Computing and Management (DCM) team has an exciting opportunity for a Senior Technical Analyst who loves working with technology!

The DCM team is responsible for supporting all workstations, hardware and software, and this role is pivotal to the team’s success.  This position requires exceptional technical and problem-solving abilities along with excellent leadership, teamwork, communication, and relationship building skills.

Major Account Coordinator - Group Sales Edmonton

The Major Accounts team serves Alberta Blue Cross’ 1000 + employer group customers.  Working in a flexible work style arrangement and under the direction of the Manager,  Major Accounts North, the Major Accounts Coordinator  will be responsible for ensuring the needs and expectations of our valued group customers are met and exceeded on a continual basis.  The customer experience we deliver to our plan sponsors and plan members is second to none and the expectation of the role of Major Account Coordinator is to embrace and to build, strengthen and sustain relationships with large group customers and their advisors.

Travel Specialist - Individual Products Work from Home within Alberta

Alberta Blue Cross has several temporary full time opportunities for customer centric individuals to join our Travel team.  As a travel specialist, you will focus on customer experience and strong relationship building in a contact centre environment.    You will educate and promote our travel insurance plans over the phone and online. Successful candidates must be passionate about consistently providing exceptional customer experience and be goal and target driven in sales.

In this Work From Home position, you will manage inbound and outbound calls.  Our contact centre is open from Monday to Friday, 8:30-5:00 pm. Life License Qualification Program (LLQP) licensing is required, and training is fully paid by Alberta Blue Cross®. 

Learning and Development Analyst – Learning & Organizational Development

Learning & Organizational Development is a fast paced and dynamic environment with a focus on collaboration and teamwork. This role will require knowledge of adult learning, instructional design, and utilization of technology to create and facilitate virtual training to our stakeholders. Training will focus on business processes including systems and applications. Creating and maintaining documentation will also be a critical component to this role. 

This is a remote position that may require occasional travel to our corporate office in Edmonton.  

Customer Experience (CX) Program Specialist - Marketing

Customer Experience (CX) is a competency we have nurtured and grown in our organization to support one of our core values; customer committed.  Come join our CX team in our market-led, customer centric evolution as we take CX to a higher level.  Working in a flexible work  style arrangement and reporting to the Director of  Customer Experience, the CX Program Specialist will lead strategic initiatives across our organization by leveraging the insights gained from the eyes, ears and hearts of our customers.  Applying empathy and best practices with creativity and collaboration, you will help make Alberta Blue Cross customers feel the most loved of any organization they interact with

Account Executive - Group Sales Edmonton

Working in a flexible work style,  the Account Executive  is responsible for business development, which includes; prospecting, selling and retaining corporate business in the  under 35 life market through benefit advisors in Northern Alberta, including Edmonton and the surrounding area. The objective of the Account Executive is to ensure that the new business, retention and profitability targets are met or exceeded and that the business is financially viable, administratively feasible, and enhances the overall customer experience.

Enrolment Coordinator- Group Enrolment

Alberta Blue Cross® has an immediate opening for an enthusiastic, team-oriented, results-driven Group Enrolment Coordinator to join our Group Enrolment team.  Under the direction of the Team Manager, you will be responsible for administrative tasks and assisting in day to day on-boarding/revising of group plans while specializing in building in the Flex Administration system - ensuring accurate and timely service for our group enrolment customers.  The successful candidate must have exemplary interpersonal skills, positive attitude and work ethic, strong problem-solving skills, and a strong commitment to exceptional client services.

Market Intelligence Analyst – Analytics

Alberta Blue Cross® is seeking a Market Intelligence Analyst for the Analytics department.  This position will be part of a transforming team whose vision is to continuously sense and monitor external trends impacting our business, translating environmental data into relevant insights to drive strategic decision-making, enabling the right information to be shared with the right people at the right time.  The Market Intelligence Analyst will provide support to the organization by informing the product development, product management, marketing, and sales processes.  Using a data-driven approach, the team is tasked to explain the drivers of performance within product segments and recommend plan features, and pricing.  

Intermediate & Senior System Analysts (PL/SQL) –Information Technology

With over 300 employees in our IT department, individuals contribute to the maintenance, enhancement, and new development of applications that serve both our internal and external customers.  Alberta Blue Cross has an immediate opportunity, for permanent full-time Intermediate and Senior System Analysts to join our team. These positions will gather business requirements, perform design, development, support and documentation activities in an Oracle application environment. 

Reporting Coordinator – Government Health Benefits

Alberta Blue Cross has an immediate opening for a Reporting Coordinator to join our team.  This position will ensure effective data and information management (collection, analysis and reporting), and is responsible for interpreting data requests, developing queries, performing quality assurance and validation procedures, preparing reports and analyzing trend information. 

The ideal candidate has a great attitude, dedicated work ethic, a strong attention to detail, and has a proven track record for delivering excellent reporting results.

Data Architect – Information Technology