To protect the security of personal information, your Internet browser will need to be upgraded to access this website. Please ensure you use the latest version of:

Internet Explorer

Microsoft Edge

Mozilla Firefox

Google Chrome


Case Management Administrator (CMA) – Life & Disability Services





Temporary Full Time

Date posted

January 20, 2021

Closing date

March 5, 2021

One Year Temporary – Full Time

Let’s impact lives for the better! 

Alberta Blue Cross is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.


Under the direction and supervision of the Team Manager, Life and Disability Claims Services, the Case Management Administrator (CMA) is responsible for providing administrative and clerical support to the management team and all Case Managers in accordance with the required standards, policies and procedures of the department.


  • Prepares correspondence for employers, claimants, physicians and other treatment/care providers, lawyers, etc.
  • Writes minutes of meetings and transcribes files notes, letters and medical consultant reports.
  • Prepares vouchers for Weekly Indemnity, Long Term Disability and Life claims.
  • Validates member and group eligibility information using different enrolment systems.
  • Updates various databases for reporting purposes.
  • Handles outgoing and incoming mail, faxes, files photocopying, and purchase orders for office supplies for the department.
  • Assists in claims archiving and records storage.
  • Assists with other administrative/clerical duties as required in the department.
  • Assists in organizing and preparing necessary logistics for group meetings training/learning sessions and social events.


  • Related post secondary education.
  • Must possess excellent knowledge and experience with Microsoft Word, Access, Excel, and PowerPoint.
  • Keen attention to detail.
  • Strong analytical skills.
  • Must possess excellent verbal and written communication skills.
  • Must demonstrate strong organizational skills.
  • Must be able to work well under pressure and be able to assess priorities in a confident manner.
  • Must be flexible, innovative and independent.
  • Must work effectively with fellow employees and staff from other departments in a team focused atmosphere.
  • Must demonstrate excellent interpersonal skills.
  • Experience with database management is an advantage.

Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, apply online at

Join our team

Date posted

January 20, 2021

Closing date

March 5, 2021


About us

Team members at Alberta Blue Cross are valued, experiencing opportunities to achieve and learn on their journey with us. When our people are thriving, that’s when they can reach their goals, gain new skills and provide our customers with an exceptional experience. Our people make Alberta Blue Cross great.

We believe that people, workplaces and communities deserve to be and live well—and we can help. As a benefits provider and wellness leader, we have the opportunity to play an important role in fostering the health and well-being of our customers across their lifetimes. We provide benefits to more than 1.8 million Albertans through group, government and individual plans. Alberta-based, not-for-profit, wellness-driven, customer committed.