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Implementation Specialist- Group Clients (Edmonton/Calgary)

Other

|

Edmonton

|

Permanent Full Time

Date posted

October 1, 2021

Closing date

October 31, 2021

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

Onboarding new group clients involves many factors and relies on areas throughout our organization to ensure that our new, large clients have a seamless and positive experience.  The Implementation Specialist works with our Account Management team and new clients to set up all of the products and services to effectively integrate them into the Alberta Blue Cross® operational infrastructure. The role requires an individual with great organizational, communication and interpersonal skills as they will be responsible for project managing both external and internal stakeholders and working closely with various departments within Alberta Blue Cross®.

WHAT YOU WILL DO:

  • Acts in a project management capacity to ensure all areas of our organization are set up to serve new group clients.
  • Acts as liaison between the client, and all other departments involved in the on-boarding process.
  • Establish timelines and milestones for timely on-boarding.
  • Communicate with the group client through the enrolment process (status, issues, check-ins, etc).
  • Gather all information from the group for the enrolment in a timely manner (this includes member enrolments).
  • Verify the information from the client is reasonably complete and has no conflicts.
  • Distribute the appropriate information to underwriting, group enrolment, eligibility services and contracts to get the group enrolment complete.
  • Problem solve any roadblocks to ensure the onboarding meets timelines and expectations.
  • Organize and run meetings as required to assist the enrolment process.
  • Provide detailed reports on the progress of the enrolment to the Account Team and management stakeholders.
  • Identify, analyze, solution and effectively escalate key risks / issues as necessary.
  • Gather feedback from the group on the enrolment process.
  • Occasionally involved in client and prospective client presentations to represent our expertise in transitioning benefits to Alberta Blue Cross.

WHAT YOU WILL HAVE:

  • Accuracy and attention to detail skills are crucial.
  • A post-secondary degree, diploma or prior experience would be an asset.
  • Project Management experience would be an asset.
  • Demonstrated knowledge of benefits, contracts, systems, and processes.
  • Ability to communicate effectively with clients, internal and external, and build rapport.
  • Demonstrated commitment to excellent customer service, operations and business management would be an asset.
  • Ability to work independently, and handle multiple projects in a demanding, dynamic environment.
  • Exceptional interpersonal and stress management skills.
  • Demonstrated planning and organizational skills.
  • Demonstrated critical thinking, analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Demonstrated proficiency in Microsoft office products.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, apply online at
careers.ab.bluecross.ca

Join our team

Date posted

October 1, 2021

Closing date

October 31, 2021

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.