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Case Manager – Life & Disability Services

Case Management

|

Edmonton

|

Permanent Full Time

Date posted

October 28, 2021

Closing date

December 31, 2021

Do you have the willingness and natural passion to help people? Can you build trusting relationships? Do you like critical thinking? If so, we have exciting opportunities for you with our Life & Disability Services team where you can impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

Working in a flexible work style arrangement, our Case Managers are responsible for managing Short Term Disability and Long Term Disability claims. You will manage the initial decision making on the claim as well as ongoing management including developing and monitoring treatment plans, return to work planning and rehabilitation programs. As a Case Manager, you will develop relationships with involved parties and provides expert advice to internal and external customers on a daily basis.

WHAT YOU WILL DO:

  • Adjudicate Short Term Disability and Long Term Disability claims.
  • Ensure proper application of rules and regulations as outlined in the Group Policy and in accordance with the Canadian Life and Health Association (CLHIA) guidelines.
  • Plan, implement and evaluate sound case management principles.
  • Responsible for the issuance of correct benefit payment.
  • Responsible for professional and accurate verbal and written communication with all stakeholders.
  • Manage assigned portfolio and become subject matter expert on assigned groups.
  • Communicate with other Alberta Blue Cross® departments including Medical Underwriting, Group Underwriting, Sales, Group Administration, and Accounting to provide and exchange information regarding claims activities, eligibility and financial transactions.

WHAT YOU WILL HAVE:

  • Degree or diploma in a health-related field such as in Nursing, Kinesiology, Rehabilitation Medicine or Social Work is an asset.
  • Experience related to disability claims management is preferred.
  • Knowledge of the insurance benefit industry is considered an asset.
  • Strong analytical skills, detail orientation and organizational skills.
  • Demonstrated excellence in the decision-making process especially when under pressure.
  • Strong team-player skills and cooperative attitude.
  • Excellent written and verbal communication skills.
  • Proven strength in the areas of flexibility, innovation and independence.
  • Ability to deal effectively with external stakeholders and coworkers.
  • Proficiency with Microsoft Word and Excel is required.
  • Certified Disability Management Professional (CDMP) would be an asset.
  • Enrollment in LOMA or other industry related courses would be an asset.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca/

COVID-19 Vaccination Notice: Alberta Blue Cross® has a COVID-19 Vaccination Policy that applies to all of its employees.  As a condition of employment, successful job applicants will be asked to: (a) confirm their COVID-19 vaccination status and provide proof they are fully vaccinated*, OR (b) produce a valid negative COVID-19 test** on an ongoing basis, at their cost, completed within 72 hours of working at any Alberta Blue Cross workplace starting December 15, 2021. Successful candidates who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical condition/ disability; religious belief) may request exemption and accommodation. 

 

*Fully vaccinated means having received all of the recommended number of doses of a COVID-19 vaccine, or a combination of COVID-19 vaccines, approved by Health Canada to produce an immune response to COVID-19 (i.e., at least two doses of a two-dose vaccine, or one dose of a single-dose vaccine) and at least 14 days have lapsed since the date on which the person received the last of the  recommended doses.

**Heath Canada approved tests (PCR and point of care antigen test) administered by a health care professional (at home test kits are not acceptable).

Join our team

Date posted

October 28, 2021

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.