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Senior Technical Analyst – Desktop Computing Management – Infrastructure and Operations (I&O)

Information Technology

|

Edmonton

|

Permanent Full Time

Date posted

November 4, 2021

Closing date

December 31, 2021

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

The I&O Desktop Computing and Management (DCM) team has an exciting opportunity for a Senior Technical Analyst who loves working with technology!

The DCM team is responsible for supporting all workstations, hardware and software, and this role is pivotal to the team’s success.  This position requires exceptional technical and problem-solving abilities along with excellent leadership, teamwork, communication, and relationship building skills.

WHAT YOU WILL DO:

  • Automation and Configuration:
    • Work with Microsoft EndPoint Manager (MEM) to create packages to be deployed to users.
    • Support and maintain Microsoft Windows Server Update Services (WSUS), Hybrid Azure Active Directory (AD), Microsoft Intune, and Microsoft 365.
    • Create and support Windows group policies.
    • Work with VMWare vSphere and Citrix XenDesktop/XenApp to support our Virtual Desktop Infrastructure (VDI) and remote user infrastructure.
  • Support:
    • Provide Tier 3 desktop support of application or windows related issues.
    • Complete support tickets from the Service Desk and resolve production issues.
    • Using superior troubleshooting skills to resolve complex software and desktop issues.
  • Creation of operational and user documentation.
  • Build and maintain effective relationships with customers and peers.
  • Provide afterhours support when required.
  • Lead team projects and recurring operational activities.
  • Ensure continuous improvement of the existing support processes through analysis and review as well as innovation and knowledge sharing.

WHAT YOU WILL HAVE:

  • A minimum of five years senior level desktop support experience.
  • A Bachelor’s degree or diploma in Computer Science or related technical discipline is required.
  • In depth knowledge and experience in:
    • Windows 10
    • Microsoft EndPoint Manager
    • Microsoft 365
    • Intune
    • PowerShell
    • Active Directory
    • Windows Group Policy
    • VMWare
    • Citrix
  • Customer oriented with patience to work with customers of varying technical abilities.
  • Self-motivated, adaptable, with strong problem-solving abilities.
  • Work effectively under pressure.
  • Lead with a big picture mentality bringing different perspectives forward.
  • Strong written and verbal communication skills with the ability to communicate effectively at all levels of the organization.
  • Passion for continuous learning, researching new technology and tackling challenges.
  • Mentor and coach junior team members.
  • Project leadership skills would be highly beneficial.
  • Microsoft certification would be an asset.
  • Experience with Oracle Forms and Reports client and Oracle workstation infrastructure would be an asset.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, apply online at
careers.ab.bluecross.ca

 

 

 

COVID-19 Vaccination Notice: Alberta Blue Cross® has a COVID-19 Vaccination Policy that applies to all of its employees.  As a condition of employment, successful job applicants will be asked to: (a) confirm their COVID-19 vaccination status and provide proof they are fully vaccinated*, OR (b) produce a valid negative COVID-19 test** on an ongoing basis, at their cost, completed within 72 hours of working at any Alberta Blue Cross workplace starting December 15, 2021. Successful candidates who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical condition/ disability; religious belief) may request exemption and accommodation. 

 

*Fully vaccinated means having received all of the recommended number of doses of a COVID-19 vaccine, or a combination of COVID-19 vaccines, approved by Health Canada to produce an immune response to COVID-19 (i.e., at least two doses of a two-dose vaccine, or one dose of a single-dose vaccine) and at least 14 days have lapsed since the date on which the person received the last of the  recommended doses.

**Heath Canada approved tests (PCR and point of care antigen test) administered by a health care professional (at home test kits are not acceptable).

Join our team

Date posted

November 4, 2021

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.