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Individual Products Administrator - Member Support Call Centre - Work from Home

Call Centre

|

Edmonton

|

Permanent Full Time

Date posted

November 15, 2021

Closing date

December 15, 2021

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross®  means having a career where you will be recognized for your work contributions.  We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

Alberta Blue Cross® has an immediate opening for a full-time Administrator in our Individual Products Member Support department. Working from home, the focus is customer experience and retention. You will be an ambassador on behalf of Alberta Blue Cross and will handle incoming customer inquiries from multiple sources along with requests and plan updates for members. The successful candidate will be highly detail oriented, passionate about providing exceptional customer experiences and ready to handle a fast-paced work environment.

WHAT YOU WILL DO:

  •   Respond to telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills.
  •   Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.
  •   Assess and assist with client needs, connecting them with other internal departments when required
  •   Prepare all customer correspondence relating to individual health plans according to established policies and procedures.
  •   Accurately processes new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans.
  •   Contact new and existing members to provide proactive information and service.
  •   Document member interactions and commits to follow-up actions, when required.
  •   Research and analyze problems independently and determine appropriate resolution.
  •   Contribute to achieving monthly team goals and turn-around time commitments.
  •   Performs other duties as required.

WHAT YOU WILL HAVE:

  • Proven commitment to the delivery of superior customer service.
  • Excellent communication skills focused on building and maintaining strong customer relationships.
  • Positive attitude and productive, professional and courteous manner.
  •  Self-motivation with a strong sense of accountability.
  • Accuracy and attention to detail is required.
  • Highly developed organizational and prioritization skills.
  • Excellent time management skills.   
    Dedication to working effectively with customers and fellow employees in a team environment.
  • Demonstrated ability to cope in a fast-paced work environment.
  • Strength in the areas of flexibility, innovation and independence.
  • Solid decision-making, problem-solving and conflict resolution skills.    

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences.

This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, apply online at
careers.ab.bluecross.ca

  

COVID-19 Vaccination Notice: Alberta Blue Cross® has a COVID-19 Vaccination Policy that applies to all of its employees.  As a condition of employment, successful job applicants will be asked to: (a) confirm their COVID-19 vaccination status and provide proof they are fully vaccinated*, OR (b) produce a valid negative COVID-19 test** on an ongoing basis, at their cost, completed within 72 hours of working at any Alberta Blue Cross workplace starting December 15, 2021. Successful candidates who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical condition/ disability; religious belief) may request exemption and accommodation. 

 

*Fully vaccinated means having received all of the recommended number of doses of a COVID-19 vaccine, or a combination of COVID-19 vaccines, approved by Health Canada to produce an immune response to COVID-19 (i.e., at least two doses of a two-dose vaccine, or one dose of a single-dose vaccine) and at least 14 days have lapsed since the date on which the person received the last of the  recommended doses.

**Heath Canada approved tests (PCR and point of care antigen test) administered by a health care professional (at home test kits are not acceptable).

 

Join our team

Date posted

November 15, 2021

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.