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Personal Benefits Consultant - Individual Products - Work from Home within Alberta

Sales

|

Edmonton

|

Permanent Full Time

Date posted

November 24, 2021

Closing date

December 17, 2021

Let’s impact lives for the better!

Alberta Blue Cross®  is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross®  means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

Are you an experienced sales professional and looking for a long-term career?  Well look no further, we are growing our Sales team and currently have multiple Personal Benefits Consultant positions available. We are seeking enthusiastic, results driven individuals to join our dynamic team.   With a key focus on customer experience and strong relationship building in a contact centre environment, you will be the expert in educating and promoting our individual health and dental plans over the phone and online. You will assess individual needs and offer client-focused solutions while generating business on behalf of Alberta Blue Cross®. Successful candidates must be passionate about consistently providing exceptional customer experience and be goal and target driven in sales.

These work from home positions are full time,  Monday to Friday, 8:30-5:00 pm. Life License Qualification Program  (LLQP) licensing is required, and training is fully paid by Alberta Blue Cross®.  Targeted yearly compensation includes a competitive base salary plus incentive, based on achieving sales targets.  It also offers a Presidents Club to recognize top performers who achieve excellence in their role.  

ROLE RESPONSIBILITIES:

  • Effectively manage a target number of both inbound calls and daily follow up with potential clients that have expressed interest in our products.
  • Maintain a book of business to support and drive further sales growth.
  • Achieve turnaround standard times, manages complex issues/files as required.
  • Create a positive first impression and establish credibility by assessing client needs and providing appropriate product knowledge.
  • Build rapport, foster trust, and create value by determining the comfort level of the customer and asking key questions.
  • Demonstrate patience and compassion throughout the sales process.
  • Maintain an outstanding customer experience through all customer interactions.
  • Support customer inquiries and concerns; prioritize future follow ups accordingly.
  • Demonstrate comprehensive understanding and delivery of the sales process.
  • Demonstrate understanding of government policy and practice, and the impact on  Alberta Blue Cross®   and the overall industry.
  • Occasional travel to represent Alberta Blue Cross®  at industry relevant Trade Shows in Alberta.

SKILLS AND KNOWLEDGE:

  • Must have two or more years’ experience in a sales related role.
  • Proven track record of sales performance, ideally selling in a  contact centre environment.
  • A strong desire to succeed driven by individual results within a team-based environment.
  • Previous sales experience driven by meeting assigned metrics or KPI’s is an asset
  • Have or obtaining an Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and subsequent exams.
  • Must successfully complete a criminal background check.
  • Consistently proactive and results driven; maintains high levels of productivity and awareness required to achieve both team and individual success.
  • Self-directed with energy and a strong sense of accountability. Performs quality work and completes all tasks in a timely manner.
  • Excellent communication skills focused on building and maintaining strong customer relationships.
  • Proven ability in delivering a superior customer experience.
  • Positive attitude and productive, professional and courteous manner.
  • Outstanding time management skills with the ability to multi-task.
  • Commitment to maintaining a strong team environment. Invested in the success of the team.
  • Highly proficient in using a variety of computer applications.
  • Decision making, problem solving and conflict resolution skills.
  • Must be able to work under pressure while maintaining composure and professionalism.
  • Ability to complete a variety of tasks without detailed guidance and monitoring; develops plans of action.
  • Ability to demonstrate effective, adaptable, and appropriate communication skills in various situations.

Alberta Blue Cross®  is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. 

This position will remain until December 17, 2021.    If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca 

COVID-19 Vaccination Notice: Alberta Blue Cross® has a COVID-19 Vaccination Policy that applies to all of its employees.  As a condition of employment, successful job applicants will be asked to: (a) confirm their COVID-19 vaccination status and provide proof they are fully vaccinated*, OR (b) produce a valid negative COVID-19 test** on an ongoing basis, at their cost, completed within 72 hours of working at any Alberta Blue Cross workplace starting December 15, 2021. Successful candidates who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical condition/ disability; religious belief) may request exemption and accommodation. 

*Fully vaccinated means having received all of the recommended number of doses of a COVID-19 vaccine, or a combination of COVID-19 vaccines, approved by Health Canada to produce an immune response to COVID-19 (i.e., at least two doses of a two-dose vaccine, or one dose of a single-dose vaccine) and at least 14 days have lapsed since the date on which the person received the last of the  recommended doses.

**Heath Canada approved tests (PCR and point of care antigen test) administered by a health care professional (at home test kits are not acceptable).

 

 

Join our team

Date posted

November 24, 2021

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.