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Personal Benefits Specialist - Individual Products Work from Home within Alberta

Sales

|

Edmonton

|

Permanent Full Time

Date posted

November 24, 2021

Closing date

December 17, 2021

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

Alberta Blue Cross is currently seeking multiple enthusiastic, results driven individuals to join our team of Personal Benefit Specialists. This role focuses  on customer experience and strong relationship building.  In this contact centre environment, you will be the experts in sharing personal benefits knowledge, creating value while delivering an exceptional customer experience, and demonstrating strong problem solving and resolution techniques. Ideal candidates will be self-motivated, driven by achieving individual results and team targets, and passionate about being an ambassador for Alberta Blue Cross®.

This is a full time work from home position, Monday to Friday, 8:30-5:00 pm. Life License Qualification Program  (LLQP) licensing is required, and training will be fully paid by Alberta Blue Cross®.  We offer a competitive base salary plus incentive and benefits package, and the opportunity to work in an innovative, high energy, team focused environment.  We are also pleased to offer a Presidents Club to recognize top performers who achieve excellence in their role.  

ROLE RESPONSIBILITIES:

  • Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.  
  • Connect with members to assess and respond to their needs and offer member-focused guidance, support, and solutions regarding the right plans.
  • Demonstrate comprehensive understanding and delivery of the personal benefits process.
  • Achieve and exceed daily, monthly, and quarterly individual and team targets.
  • Take responsibility and action to meet customer and organizational demands.
  • Demonstrate understanding of government policy and practice, and the impact on Alberta Blue Cross and the overall industry.

SKILLS AND KNOWLEDGE:

  • Previous contact centre, customer service, and sales experience is an asset.
  • Obtaining Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and subsequent exams.
  • Must successfully complete a criminal background check.
  • Ability to manage a variety of situations with understanding and critical thinking.
  • Must be able to work in a fast-paced environment that requires high energy and a commitment to excellent customer service.
  • Self-direction and goal-orientation with a clear sense of accountability.
  • Superior communication skills with ability to demonstrate empathy in a positive and courteous manner.
  • Willingness to seek out, accept and apply constructive feedback.
  • Strength in the areas of adaptability, flexibility, innovation and independence.
  • Superior organization and time management skills.
  • Commitment to maintaining a strong team environment. Invested in personal and team success.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences. This position will remain until December 17, 2021.    If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca .

COVID-19 Vaccination Notice: Alberta Blue Cross® has a COVID-19 Vaccination Policy that applies to all of its employees.  As a condition of employment, successful job applicants will be asked to: (a) confirm their COVID-19 vaccination status and provide proof they are fully vaccinated*, OR (b) produce a valid negative COVID-19 test** on an ongoing basis, at their cost, completed within 72 hours of working at any Alberta Blue Cross workplace starting December 15, 2021. Successful candidates who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical condition/ disability; religious belief) may request exemption and accommodation. 

*Fully vaccinated means having received all of the recommended number of doses of a COVID-19 vaccine, or a combination of COVID-19 vaccines, approved by Health Canada to produce an immune response to COVID-19 (i.e., at least two doses of a two-dose vaccine, or one dose of a single-dose vaccine) and at least 14 days have lapsed since the date on which the person received the last of the  recommended doses.

**Heath Canada approved tests (PCR and point of care antigen test) administered by a health care professional (at home test kits are not acceptable).

 

Join our team

Date posted

November 24, 2021

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.