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Customer Experience (CX) Coordinator - Customer Experience

Marketing

|

Edmonton

|

Permanent Full Time

Date posted

July 20, 2022

Let’s impact lives for the better!

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Working in a flexible work style arrangement, we have an immediate opening for an enthusiastic, team-oriented, results-driven Customer Experience (CX) Coordinator to join our team. The ideal candidate is a natural collaborator who takes initiative, supports their peers and see’s things from a customer’s perspective and experience.

WHAT YOU WILL DO:

  • Collaborate with internal and external stakeholders to support CX plans, projects, and programs
  • Assist in the design and preparation of materials (reviews, dashboards, executive summaries), which require research or compiling of disparate information sources.
  • Coordinate and plan activities and events, both internally and with Alberta Blue Cross customers and partners.
  • Track progress on deliverables, analyzes metrics and produce project summary reports
  • Support our CX culture transformation by managing specific programs across the organization
  • Acts as a central point of contact for the CX team for engagement and status on programs/plans
  • Analyze metrics and produce project summary reports.
  • Supports the CX Director and team with various tasks as required

WHAT YOU WILL HAVE:

  • Post-secondary degree or diploma in marketing or a related field.
  • Minimum of three years of experience in a corporate environment.
  • Outstanding interpersonal skills.
  • Outstanding communication skills – listening, written and verbal.
  • Detail-oriented, organized and resourceful.
  • Ability to work under pressure, meet tight deadlines, prioritize and manage multiple marketing tasks, projects and deadlines all without jeopardizing quality.
  • Self-motivated and flexible with an entrepreneurial spirit.
  • Strong  planning and problem-solving skills.
  • Attitude and approach of continuous improvement.
  • High proficiency with Microsoft office (Word, PowerPoint, Excel and Outlook).
  • Strong networking and relationship skills with demonstrated client management skills.
  • Previous marketing experience is an asset.
  • Project management experience is an asset.
  • Facilitation experience is an asset.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected.    If you have the qualifications, apply on line 
careers.ab.bluecross.ca.

COVID-19 Vaccination Notice: Alberta Blue Cross has a COVID-19 Vaccination Policy that applies to all of its employees.  As a condition of employment, successful job applicants will be asked to confirm their COVID-19 vaccination status and may be required to provide proof of a valid negative COVID-19 test or a valid exemption pursuant to applicable human rights law if not fully vaccinated.

Join our team

Date posted

July 20, 2022

Apply

About us

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.